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Queue Management System Setup Guide

Step-by-step hardware configuration — queue number station, display setup, layout editing, and Queue Manager installation with screenshots.

Setup Guide

Follow These Steps to Configure Your System

Click any section to expand the full instructions. Screenshots included for every step.

Step 1 — Setting Up the Queue Number Station

Configure service type buttons on the ticket dispenser so customers can select their service and receive the correct queue ticket.

  1. 1 Start BMO Client Software on the dispenser device
  2. 2 Click Settings from the main menu
  3. 3 Navigate to Queue → Queue Number
  4. 4 Click Add New to create a Queue Button
  5. 5 Enter the service name (e.g. "Consultation", "Payment")
  6. 6 Repeat for each service type required
  7. 7 Click Save to apply all settings
Queue Number Station Setup
Step 2 — Using the Queue Number Station

How customers and staff use the dispenser daily — from login to ticket dispensing.

  1. 1 Start BMO Client Software
  2. 2 Select Queue Number Module
  3. 3 Enter your Username and Password
  4. 4 Click Login
  5. 5 Customer presses their service button
  6. 6 Printer automatically prints the queue number ticket
Queue Number Station Usage Step 1 Queue Number Station Usage Step 2
Step 3 — Setting Up the Queue Display

Connect the QD-100 display device to any TV via HDMI and configure it to communicate with your Queue Manager server.

  1. 1 Plug QD-100 into TV via HDMI cable and power on
  2. 2 Press Win-Key → Select Network → connect to WiFi
  3. 3 Open Queue Display Settings
  4. 4 Set BMO Client Port to 18100
  5. 5 Enter the Queue Manager device IP Address
  6. 6 Click Save
  7. 7 Restart the QD-100 device — display goes live
Queue Display Setup Queue Display WiFi Setup Queue Display Port Setup Queue Display IP Setup
Step 4 — Customise the Display Layout

Personalise your waiting room display with your company branding, background image, and preferred layout style.

  1. 1 Open Queue Display Settings → Layout
  2. 2 Choose from available pre-built layout templates
  3. 3 Upload your company logo or background image
  4. 4 Adjust font size and colour settings
  5. 5 Enable YouTube embed for waiting area video (optional)
  6. 6 Save and preview on TV display
Customise Queue Display Layout
Step 5 — Setting Up Queue Manager on Each Counter

Install the Queue Manager software on each service counter PC. Counter staff use this to call, skip, push, and manage all queue actions.

  1. 1 Install BMO Queue Manager on the counter PC
  2. 2 Enter server IP address in the connection settings
  3. 3 Log in with the assigned counter username and password
  4. 4 Press NEXT to call the next customer
  5. 5 Use SKIP for absent customers, PUSH to transfer
  6. 6 All actions are logged automatically in reports
Queue Manager Counter Setup
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